🏠 MORTGAGE CHECK-UP — KNOW YOUR RIGHTS
🔥 INTRO: WHY IT PAYS TO REVIEW YOUR MORTGAGE
When you took out your mortgage, you may have assumed everything was fully explained and suitable for your needs. However, in some cases, borrowers later discover that key details, costs, or risks were not clear to them at the time. This can happen for various reasons — and it’s important to know where you stand.
The FCA states:
“Lenders must ensure that the mortgage they offer is affordable and suitable.”
The FSCS also notes:
“Over 10% of mortgage holders reported concerns about whether their mortgage was sold to them appropriately.”
Possible concerns include:
- Key terms and conditions were not explained in a way you understood at the time.
- The repayment plan was not suited to your income or circumstances.
- Changes to interest rates significantly affected your ability to pay, and you weren’t aware this could happen.
❓ COULD YOU HAVE A CLAIM?
You may wish to review your mortgage if you experienced any of the following:
- You found it difficult to afford repayments from the start.
- Certain fees or charges were not made clear to you.
- The impact of future payment increases was not fully explained.
- You were advised or encouraged to take on a larger loan than you felt comfortable with.
- Your personal financial situation was not fully considered during the application process.
- You entered into an interest-only mortgage without understanding the risks or repayment requirements.
| IMPORTANT: If any of these points apply to you, you have the right to raise a formal complaint and seek a review of your mortgage sale. This is not about blame — it’s about ensuring you were treated fairly under FCA rules. |
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🧾 HOW TO START YOUR MORTGAGE REVIEW
STEP 1: LOCATE YOUR LENDER’S COMPLAINTS PROCESS
Visit your lender’s website and look for the
“Complaints” section. You can usually submit your concerns by email or post. Be sure to keep a copy of everything you send.
STEP 2: SET OUT THE FACTS
Clearly explain what you believe went wrong, focusing on facts rather than emotions. Include any supporting evidence — such as letters, emails, contracts, or statements — and provide dates where possible.
Under FCA rules, your lender must respond within
8 weeks. If you do not receive a satisfactory response, you can escalate your complaint to:
www.financial-ombudsman.org.uk
STEP 3: IF YOU DON’T HAVE YOUR MORTGAGE DOCUMENTS
You can submit a Data Subject Access Request (DSAR) to your lender, asking for all personal data they hold about you. Provide your full name, date of birth, and previous addresses to help them locate your records. By law, they must respond within 30 days.
